Tech Mahindra Recruitment Drive Nov 2025: Tech Mahindra, a globally recognized leader in digital transformation, consulting, and business re-engineering services, is initiating a significant recruitment drive in Hyderabad. We are actively searching for highly motivated and experienced professionals to fill the role of Chat Support Executive within our high-priority international processes, primarily serving the telecom sector.
This is a critical position that places you at the forefront of digital customer interaction for a major multinational company. Your mission will be to leverage your exceptional communication skills to deliver prompt, accurate, and professional non-voice customer resolution. Tech Mahindra is dedicated to fostering talent, providing clear pathways for career progression, and ensuring that our employees are equipped with the most advanced tools and training necessary to succeed in the evolving digital service landscape. If you possess a keen attention to detail, mastery of written English, and established experience in the international Business Process Management (BPM) domain, this opportunity represents a clear step forward in your career trajectory with a company that is part of the esteemed Mahindra Group.
Tech Mahindra Recruitment Drive Nov 2025
Role Overview and Core Responsibilities: Excellence in Non-Voice Resolution
The Chat Support Executive role at Tech Mahindra is fundamental to upholding our commitment to superior international customer service standards. This is a full-time, permanent, Non-Voice position where clarity, speed, and accuracy are paramount performance indicators.
Key Responsibilities:
- Handling Dual-Channel Interactions: Successfully manage and resolve multiple customer engagements simultaneously via an international chat platform. Proven experience in managing Dual Chats or complex multi-tasking chat environments is strongly preferred and will be assessed during the selection process.
- Customer Resolution Expertise: Function as a specialized customer resolution expert, with a primary focus on addressing and clarifying queries concerning telecom bills, service issues, account troubleshooting, and general customer account management.
- Professional Solution Delivery: Systematically diagnose the root cause of customer inquiries and deliver comprehensive, professionally composed, and concise written solutions. The ability to maintain an articulate, empathetic, and professional tone in all text-based interactions is a core competency for this role.
- Quality Assurance Adherence: Ensure rigorous adherence to all Service Level Agreements (SLAs) and internal quality assurance metrics. Every interaction must consistently reflect the elevated service standards of the Tech Mahindra global brand.
- Work Structure: This is strictly a Work From Office position, requiring daily attendance at our advanced facility located in HITEC City, Hyderabad.
The Tech Mahindra Advantage: Commitment to Employees and Growth
As a member of the Tech Mahindra organization, you align yourself with a global technological leader that drives innovation across AI, 5G, and Cloud technologies. We pride ourselves on cultivating a challenging yet supportive work environment.
Employee Benefits and Career Path:
- Global Business Exposure: Direct collaboration on international client processes will significantly enhance your understanding of global business operations and elevate your professional profile.
- Robust Career Progression: The BPM/BPO industry offers structured growth. High-performing Chat Executives can expect clear opportunities to advance into roles such as Quality Analyst, Team Lead, Corporate Trainer, or specialized positions within back-office operations and Customer Success management.
- Welfare and Transportation: Recognizing the demands of night shifts, we prioritize employee safety and convenience. Both-Side Cab Facility is provided for all eligible employees residing within a 25 KM radius of our office location.
- Work Schedule: We offer a stable 5-day working week with rotational week offs, ensuring adequate personal time and sustainable work-life management.
Essential Candidate Profile and Hiring Requirements
This recruitment drive targets seasoned professionals who can immediately contribute value to our high-performance international teams. Candidates must satisfy the following non-negotiable criteria:
- Experience: A mandatory range of 6 months up to a maximum of 4 years of verifiable work experience within an International BPO Chat Process (specifically Inbound Dual Chat or Semi-Voice roles).
- Communication: Exceptional proficiency in both written and verbal English is essential. This attribute will be the primary factor in the selection process.
- Shift Readiness: Applicants must be comfortable with and committed to working exclusively in Night Shifts (rotational).
- Location: Must be based in or willing to relocate immediately to Hyderabad (HITEC City).
- Availability: Preference is strongly given to candidates who are capable of an immediate joining date upon final selection.
Important Exclusion Criteria:
Due to the specialized nature of this role, we cannot consider applications from Freshers, individuals with less than six months of verifiable BPO experience, or those whose professional background is limited exclusively to Domestic (Indian) BPO processes.
The Four-Stage Selection Process
Our structured selection process is designed to comprehensively evaluate the required blend of language proficiency, technical aptitude, and customer handling skills:
- HR Screening: Initial validation of mandatory requirements, experience, and shift compatibility.
- Operations Round: In-depth interview assessing BPO tenure, competency in resolving complex scenarios, and demonstration of logical problem-solving abilities.
- Versant Test: A standardized, mandatory language proficiency assessment. A minimum score of 60% is required for all candidates proceeding to the final rounds.
- Live Chat Assessment: A practical simulation designed to test real-time typing speed, written accuracy, and adherence to professional chat etiquette under pressure.
Walk-in Drive Logistics
This is a high-volume recruitment drive with over 100 immediate openings. Eligible candidates are strongly advised to arrive promptly during the specified window.
| Detail | Information |
|---|---|
| Openings Available | 100+ |
| Dates | 11th November – 16th November (Monday through Saturday) |
| Time | 11:00 AM – 4:00 PM (Strict Adherence) |
| Contact Personnel | HR Jashwanth (8333851474), HR Ramya (9392740501), HR Shiva Krishna (7093496092) |
| Required Documents | Updated Resume, Government-issued Photo ID (Aadhar), and relevant Experience Certificates/Relieving Letters. |
Interview Venue Location
Gate no 2, Hi-Tech City Layout, Survey No. 64, Jubilee Enclave, opposite to N heights building Madhapur, Hyderabad, Telangana 500081, India
We eagerly anticipate meeting ambitious professionals ready to elevate their career to an international standard with Tech Mahindra.
Important Links:
| Headings | Links |
| More Details About Drive | Click Here |
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