Tech Mahindra Recruitment 2025: Here is a massive hiring opportunity for both freshers and experienced professionals! Tech Mahindra, a global IT giant, has announced a major recruitment drive for its International Technical Support L1 Service Desk. With 50 openings in Hyderabad and Pune, this is a fantastic chance to start or advance your career in the IT services industry.
The company is looking for immediate joiners with excellent communication skills to support its international clients. The roles are open to candidates with 0 to 4 years of experience, and fresh graduates are strongly encouraged to apply. With a competitive salary package of up to ₹4.75 LPA and a dynamic work environment, this is an opportunity you don’t want to miss. This detailed article covers everything you need to know about the Tech Mahindra Recruitment 2025, including the job responsibilities, eligibility criteria, required skills, and how to apply.
Tech Mahindra Recruitment 2025
Tech Mahindra Recruitment 2025: Key Highlights
For a quick summary of this recruitment drive, please refer to the table below.
| Particulars | Details |
|---|---|
| Company Name | Tech Mahindra |
| Role | International Technical Support L1 Service Desk |
| Experience Required | 0 – 4 years (Freshers Welcome) |
| Total Vacancies | 50 |
| Salary Package | ₹2.75 LPA to ₹4.75 LPA |
| Job Locations | Hyderabad (Hitech City / Bahadurpally), Pune |
| Shift Timings | 24×7 Rotational Shifts |
| Employment Type | Full-Time, Permanent |
About Tech Mahindra: A Global IT Leader | Tech Mahindra Recruitment 2025
Tech Mahindra is a leading Indian multinational company that provides information technology services and consulting worldwide. As a key part of the prestigious Mahindra Group, the company has established itself as a major player in the global tech industry. Headquartered in Pune, Tech Mahindra is a US$6.0 billion company with a massive workforce of over 158,000 employees spread across 90 countries. This extensive global presence allows it to serve a diverse range of clients, including many Fortune 500 companies.
For a fresher, starting a career at Tech Mahindra means joining a globally recognized brand that offers immense learning opportunities and a clear path for career progression. The company is known for its vibrant work culture and its commitment to employee growth. Working in a role like the L1 Service Desk provides foundational experience in IT support, client interaction, and enterprise technologies, making it an ideal launchpad for a long and successful career in the IT sector. This role serves as a crucial entry point, offering direct exposure to the operational backbone of global IT services and providing a solid foundation in the principles of IT service management (ITSM).
What Will You Do as a Technical Support L1 Engineer? | Tech Mahindra Recruitment 2025
As a member of the L1 Service Desk, you will be the first point of contact for international clients facing IT-related issues. This is a critical role that requires a blend of technical knowledge, problem-solving skills, and excellent customer service. You are essentially the face of the IT department for thousands of users globally.
Your primary responsibilities will include:
- Providing First-Level Support: You will be the initial touchpoint for users, handling incoming voice calls and a minimal number of emails and chats. Your goal is to provide a swift and effective resolution to their technical problems, ensuring a positive user experience.
- Troubleshooting a Wide Range of Issues: This role offers exposure to a broad spectrum of enterprise technologies. You will provide L1 support for user management in Active Directory (AD), common issues in Office 365 and Microsoft Exchange, and connectivity problems related to VPN and Citrix. You will also address basic hardware and network problems.
- Incident Management: A core part of your job will be to diligently log, track, and manage all user-reported incidents using industry-standard ITSM tools like ServiceNow, BMC Remedy, or HPSM. This documentation is vital for tracking issues and identifying recurring problems that may need a larger fix.
- Escalation and SLA Compliance: You will learn to identify complex issues that are beyond the scope of L1 support and escalate them to the appropriate L2 teams. A key performance metric will be your ability to adhere to Service Level Agreements (SLAs), which are promises made to the client about response and resolution times.
- Remote Assistance: In today’s distributed work environment, remote troubleshooting is a critical skill. You will be assisting users with issues on their desktops, laptops, mobile devices, and printers, guiding them through solutions over the phone or with remote access tools.
Who is the Ideal Candidate for This Role? | Tech Mahindra Recruitment 2025
Tech Mahindra is looking for enthusiastic and customer-centric individuals with a passion for technology. While technical skills are important, the right attitude and strong communication abilities are paramount.
Eligibility Criteria
- Education: Any graduate is eligible to apply. A specific degree is not a mandatory requirement, making this an accessible opportunity for a wide range of candidates who possess the necessary skills.
- Experience: The role is open to candidates with 0 to 4 years of experience. Freshers are welcome! This is an excellent entry-level position.
- For Experienced Candidates: A minimum of 6 months of experience in an international voice process is mandatory. This ensures you are comfortable with the communication demands of a global service desk.
Required Skills
- Communication: Excellent verbal and written communication skills in English are non-negotiable. You will be interacting with users from different countries and cultures, so clarity, patience, and professionalism are essential.
- Technical Knowledge: You should have a foundational understanding of Windows OS, basic networking concepts (like IP addresses and connectivity), Active Directory user management, and the MS Office suite.
- Flexibility: The service desk operates 24×7 to support global clients. Therefore, you must be flexible to work in rotational shifts, including nights, weekends, and holidays.
- ITIL Knowledge: While not mandatory, a basic knowledge of ITIL (Information Technology Infrastructure Library) processes and frameworks is a significant advantage, as it is the global standard for IT service management.
- Tools: Any prior familiarity with ITSM tools like ServiceNow is preferred but not required, as training will be provided.
Work Environment and How to Apply | Tech Mahindra Recruitment 2025
This role requires working in a fast-paced, 24×7 environment to support global clients.
- Immediate Joiners Only: The company is looking for candidates who can join immediately to meet urgent business needs.
- Virtual Interviews: To streamline the process, initial screening is mandatory, and virtual interviews are available for eligible candidates from any location.
- Ex-Employees: Former Tech Mahindra employees are welcome to apply, provided their rehire status in the company’s records is “YES”.
To Apply: Interested candidates are requested to share their updated resumes directly via WhatsApp or contact the recruiter. This is the fastest way to get your profile reviewed.
- Contact Number / WhatsApp: 8309307880
Important Links | Tech Mahindra Recruitment 2025
| Action | Link |
|---|---|
| Apply by Contacting Recruiter | Share Resume at 8309307880 |
| Apply Online | Click Here |
| Visit the Official Tech Mahindra Website | Click Here |
This is an urgent requirement with limited openings. If you are looking to build a strong foundation in IT support with a leading MNC, apply now!
